WE'RE HERE TO HELP YOU!

Our Customer Service Centre hours are Monday - Friday 9am-8pm EST

Contact us at HERE

You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal & Afterpay.

Note that additional exchange fee may apply if your currency is other than AU dollars.

PACKAGING WITH LOVE

All orders are packed with love, each item is wrapped in 100% recycled tissue paper and enclosed with our GF wax seal and sent in custom GF Storage Bags to ensure your order arrives in perfect condition.We send all orders in our 100% biodegradable poly bags which can be recycled and used as compost.

If you have any questions or if we can help with anything at all, please contact us

AU SHIPPING

We are pleased to offer free Australian Standard Shipping on all orders placed on gracefranc.com!!

For most AU orders, delivery is guaranteed within 5-7 business days, and slightly longer for rural areas.

We dispatch within 2 business days for all shipping options and 1 day for Express.

INTERNATIONAL SHIPPING

Shipping locations include, NZ, USA, UK, EU, CN, SGFor International Orders there is a flat rate fee of $30.00 AUD & $15.00 AUD for New Zealand.

GRACE FRANC are not responsible for any unanticipated delays caused by destination customs clearance processes nor for any additional custom or tax fees.

SHIPPING COSTS

Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

SHIPPING TIMES

Local orders take 5-7 business days to be delivered to you and we ship within 2 business days (excluding Express shipping).International orders take 7-10 business days to be delivered via DHL and we ship within same 2 business days.

*Shipping time might vary depending on location, shipment method and other factors.

MY ORDER HASN'T ARRIVED?Australia Post online tools can be used to track your parcel. We encourage customers to track parcels.GRACE FRANC are not responsible for fault of delivery by Australia Post or DHL.Please let us know, however we are not able to refund in these circumstances. All parcels shipped within Australia with Australia Post and overseas with DHL are dispatched from our warehouse with signature required upon delivery. If you select safe drop with Australia Post or signature release with DHL please ensure there is a safe location at your address for the postal service to leave your parcel unattended.

*GRACE FRANCis not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address. Please contact our expert team for assistance, we're here to help you and make sure your goodies get to you safe and sound.

INTERNATIONAL TAX COST

International taxes might be applied depending on your country's taxes policy. Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods.

The customs value is made up of the price paid for the goods the insurance cost the shipping cost
GRACE FRANC are not responsible for any unanticipated delays caused by destination customs clearance processes nor for any additional custom or tax fees.

ARE MY TAXES REFUNDABLE?Unfortunately, we cannot refund any duties or taxes paid with your order.

Strictly, NO refunds or exchanges on Sale items.

We recommend choosing carefully to avoid disappointment and suggest contacting us for assistance, prior to purchasing. Sale Items are not eligible for return or exchange, unless in the event of them being faulty. If an order is faulty, this must be communicated to our team via contact@gracefranc.com within 5 business days.

RETURNS & REFUNDS

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy!We hope you will love your GRACE FRANC order, but if you’d like to return it for any reason it can be returned for exchange or refund, please check out our Return conditions below...

To be eligible for a return, goods must be unused, undamaged, tags attached and accompanied by proof of purchase and shipped back within the 14 days since received.

For returns, please email contact@gracefranc.com with the subject 'Returns' and include your order number, name and the reason for the return.

GRACE FRANC will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

*Please note that customers are responsible for shipping costs of returned items (please reuse your original satchel)When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.*

WHAT ISN'T RETURNABLE?

There are a few types of goods are exempt from being returned. We do not accept products back that are of an intimate nature. Such as underwear and or any items with tags removed or any items that are damaged.

Additional non-returnable items:
* Pre Order Items
*Sale or Discounted Items
* Gift cards
* Lingerie
* Used Items
* Embroidery Orders

To complete your return, we require an order number, please contact us via email at contact@gracefranc.com

CAN I CHANGE MY ORDER?Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address.

*Please note: we reserve the right to cancel any order at any time.

Our Basic Body Chart

Size 0/ AU6/ XXS
Bust: 79cm
Waist: 62cm
Hip: 88cm

Size 1/ AU8/ XS
Bust: 84cm
Waist: 67cm
Hip: 93cm

Size 2/ AU10/ S
Bust: 89cm
Waist: 72cm
Hip: 98cm

Size 3/ AU12/ M
Bust: 94cm
Waist: 77cm
Hip: 103cm

Size 4/ AU14/ L
Bust: 99cm
Waist: 82cm
Hip: 108cm

Size 5/ AU16/ XL
Bust: 104cm
Waist: 87cm
Hip: 113cm

CAN YOU ISSUES A GIFT RECIPT WITH MY ORDER?

Unfortunately we cannot issue a gift receipt. If the recipient would like to return or exchange their gift please give them the order number and ask them to get in touch with our Customer Service team contact@gracefranc.com

CAN I RECEIVE A REFUND FOR MY GIFT VOUCHER?

Unfortunately we're unable to provide a refund for any Gift Cards or Vouchers. Read more about our Terms here

CAN I CHANGE THE SIZE/COLOUR/EMBROIDERY ON MY ORDER?

When your order arrives our busy team are working hard to get your items out to you ASAP. If your order has been completed/shipped it is unfortunately not possible for us to make revisions.

Please refer to our Returns page for further information. If your order has not yet been shipped please contact our team atcontact@gracefranc.comimmediately and we will make the changes where possible.   

HOW LONG DOES EMBROIDERY TAKE?

At GRACE FRANC we personalise orders in house and therefore have a quick turn around. Please allow two to three business days from the date of purchase for personalised orders to be dispatched.

CAN I RECIVE A REFUND MY EMBROIDERY ORDER?

No, unfortunately all bespoke orders are Non Refundable!